DocuSign

Requirements

  • DocuSign is ONLY to be used for the collection of secure electronic signatures on Legal Documents as defined by Operating Procedure 4-417 Appendix A.
  • Do NOT use DocuSign for non-legal documents such as timesheets, expense/travel forms, non-compete forms, VISA statements & other documents that only require internal approval.
  • An active Fleming College network account (staff only) & Internet access

Getting Started

Fleming users have access vendor training courses offered via DocuSign University.  Consider these course learning paths to help you get started using DocuSign

Available To

  • Staff Only.

Pricing

$4 per envelope (set of documents to be signed).  Therefore, DocuSign is ONLY to be used for Legal Documents as defined by Operating Procedure 4-417 Appendix A.  All other use may result in bill back to originating Department/School.

Retention Period

Documents within the DocuSign system are retained for a period of 8-years.  After 8-years, documents within a completed, voided or declined envelope are automatically deleted.  The purpose of the DocuSign system is to provide transactional signature collection system.  It should not be used for long-term document retention or storage.

Service Level/Support

Service is available 24×7 except for scheduled maintenance

Technical Support provided by Fleming College ITS:

Phone: 1-866-353-6464 x4111 Option #1

Email: itsupport@flemingcollege.ca

FAQ

Q: Is there a size limit on attachments within an envelope?
A: Yes, 25 MB is the total maximum attachment size per envelope.

Q: Are DocuSign Templates available?
A: Yes, the DocuSign Template feature is available to specific users upon request. Contact itsupport@flemingcollege.ca to request this feature addition.

Q: Is there a mobile app?
A: Yes, visit the Apple or Google app stores to download and install the free mobile application.

Q: I already had a DocuSign account using my @flemingcollege.ca email address.  What happens to it?
A: This only applies to a small number of users.  For users in this scenario you now have two DocuSign profiles.  Going forward you will login to DocuSign with your Fleming College email address and current network/SSO password.  Once logged in, you will see two profiles when you click on your initials in the top-right corner.  Use the ‘Switch Account’ function to toggle between them as needed.  Your previous account will remain as is.  Going forward use your Org provided DocuSign profile for new envelopes.

Q: On mobile devices, how do I toggle the mobile-friendly view to allow full review of the DocuSign document?
A: The default mobile view will limit the document review screen and focus on signing location.  On mobile devices you can toggle the mobile-friendly view to disable this behaviour.

Q: What’s the difference between Decline Signing & Request more information / Correction.
A: You can decline sign if you disagree, but this will waste the Envelope and will be counted toward the licenses and charge fee. To avoid wasting envelopes, simply require more information or correction.  The sender is the only person who can correct.  Correction can include adding and removing documents, changing recipients.  (Please note that Correction is not supported on the mobile application.