Overview

IT Support Walk-In services offers hardware diagnosis, software support and other technical services on a walk-in basis.

IT Support Walk-In services is available for:

• Configuration, installation, diagnostics, troubleshooting and repair of eligible computer hardware, software, networking and peripherals
• “How to” help on all supported technologies
• Support of mobile devices
  • Configuration of network, help with wireless
  • Configuration of email accounts
• Help with adding funds/refunds for self-service printing (student customers)

Locations

• Brealey Learning Commons
• Frost Learning Commons

Limitations

Support provided for end-user devices only; hardware/software not on supported technologies list is best efforts only

Support subject to vendor/manufacturer service/parts/software availability, where applicable.

Available to faculty, staff, and students.

Drop In!

Hours of Operation

• Monday – Thursday 7:30 am – 5:30pm (Brealey and Frost Learning Commons)
• Friday 7:30 am – 5:00 pm (Brealey and Frost Learning Commons)
• Saturday — Closed
• Sunday — Closed

Target Response Time

First come/first served; no appointment necessary

Customer must:

• Have valid login account for SSFC
• Remain in clinic for diagnosis and troubleshooting of personally owned computers
• Bring all software installed on personally owned computer and back up all personal data.

No charge to faculty, students, or staff for consultations.