Webex Calling

Prerequisites

You must have an assigned Fleming College 4-digit phone extension.

What is it?

A service feature incorporated into the Webex app that allows you to make and receive phone calls. Ā At Fleming the service is called Unified CM.

How do I get started?

Ensure that you are using the latest webex app, if you don’t have Webex, you can download it from the Fleming College Webex portal site.Ā  Download Webex

 

Sign into the Webex app with your email address. Ā @Fleming College your email address follows the convention firstname.lastname@flemingcollege.ca it is NOT userid@flemingcollege.ca

You will need to also sign into the calling services with your Fleming College login, this DOES NOT include the @flemingcollege.ca

Cisco Unified Collaboration Username and Password prompt

By logging in, your app then becomes connected to your College desk phone. Ā To verify successful authentication on a mac, on windows. Ā You will also see the call services will be green when you are connected correctly.

You can ONLY be signed in to phone services on one device at a time.

Can I have more than 1 line?

Yes, if you have responsibility to staff a service line or shared extension, both lines will be present in the Webex App. More information on multiple lines

Call Anyone with a Phone Number

Access to a dial pad is available if you have met the prerequisites.

Go to Phone icon in left menu, enter a phone number in the dial pad, and then choose whether you want to make it an Audio Green call button or Video Green video button call.

You can even place a call from your app header. Just click Search icon (magnifying glass) Search, meet, and call, enter the name, email address, or video address, and then press Enter to make the call.

Screenshot of Webex

Can I check my College Voicemail from the Webex App?

Yes! Ā Here is where you find the icon using a MAC, and Windows

I can’t get into my voicemail, what do I do? Ā If you’ve forgotten your voicemail password (remember its 5 digits) you can emailĀ ITSĀ and request it be reset back to the default, 95123. For more info on voicemail

FAQ

1. Can I use the Webex Calling feature if I also use the VPN?

  • No, the phone services won’t connect with the VPN connected at this time

2. Can the phone services be connected on all my devices

  • Phone services will connect to one device at a time.

3. Can I use the Webex App on my mobile phone with phone services?

  • Yes! Ā The prerequisite is to submit a request to ITSupport@flemingcollege.ca requesting you want to use phone services on your webex app and identify the platform of mobile phone you have, iPhone, or Android.

4. My phone services doesn’t stay connected, is this normal?

  • Phone services after a period of idol time will disconnect and you need to sign in and reconnect.

5. I can’t seem to make a call?

  • Phone behaviour is exactly the same as at the College, you need to dial an 8 before making an outbound call to phone numbers.

6. Does my voicemail still go to my email?

  • Yes, if this is a service you have requested already, there is no change. Ā If you don’t have this service enabled please send a request to itsupport@flemingcollege.ca

7. Will the phone services work with the old Webex Teams app?