AODA

Accessible Customer Service Training

The Accessibility for Ontarions with Disabilities Act Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities. Providing accessible services to clients will be important in your future profession. Please complete the following 40-minute online training module available on myCampus by navigating to: 

Resources>Services>AODA Training Suite>Accessible Customer Service

Students who successfully complete the module and knowledge test are automatically eligible for Co-Curricular Record (CCR) recognition and their Record should be downloaded as proof of completion. Records are available to students within 2 business days of completing the module at https://mycampus.flemingcollege.ca/group/portal/co-curricular-record. If you have any questions about CCR, please contact us at CCR@flemingcollege.ca

Alternate text-based version of the training module: 

https://mycampus.flemingcollege.ca/training/AccessForward/Customer+Service+Training+Module_Final_ENG.pdf

For an alternate text-based version of the knowledge test, please contact diversity@flemingcollege.ca

*Please remember you MUST send a copy of the completed AODA Training on your CCR record to nars@flemingcollege.ca or Synergy.  Please ensure your full name, the AODA course and course completion are visible.