The priorities in dealing with a crisis situation are resolving the situation, ensuring the safety and security of the college community, providing support to those affected, and communicating quickly.
In crisis situations, the TERT Coordinator or the President’s Office, in liaison with College Communications, will decide on the best approach for communications.
In serious situations, a communications team will be established and work directly with the team responsible for resolving the situation.
The Communications Office is responsible for coordinating all media, external and internal communications related to a crisis.
In a crisis, one key spokesperson is identified by the President, with the understanding that the community wants to hear from a senior level person who is close to the situation. The Freedom of Information and Protection of Privacy Act will prevail and confidential materials such as photographs and records will not be released without the permission of the family.
Communication with college staff and students are a priority.