If you are new to Fleming Student Health Services, you must first complete an online registration before booking an appointment.

To book an appointment, during office hours, call 705-749-5530 x1504 (Sutherland Campus) or 705-324-9144 x3232 (Frost Campus) and speak to our medical office assistants. You cannot walk-in to book an appointment. A few types of appointments can also be booked online.

Appointments cannot be made by leaving a voicemail message or via email.

When making an appointment, you will be asked for:

• Your Ontario Health Insurance Plan (OHIP) number or your alternate insurance plan information
• Your first and last name
• Your student number
• Your current telephone number
• The reason for your visit

Health Services is located at the Sutherland Campus in A2113 or at the Frost Campus in 254.

PLEASE ARRIVE 10 MINUTES AHEAD OF YOUR SCHEDULED APPOINTMENT TIME.

You will be required to wear a mask to your appointment. If you do not have a mask, one will be available to you at the door to Health Services.

You will need to provide your student card and health card at each appointment.

We are a scent-free facility. Please avoid wearing perfumes, colognes, or other scented products.

24-hour notice is required for cancellation of your appointment. Appointments that are cancelled less than 24 hours in advance may result in a fee being charged to your student account. If you do not show up for your appointment a fee will be charged to your student account.

If you are late for your appointment, it may be rescheduled and a fee may be charged to your student account.

To cancel your appointment, call 705-749-5530 x1504 (Sutherland Campus) or 705-324-9144 x3232 (Frost Campus) and speak to a medical office assistant or leave a voicemail with your name, student number, and date and time of your appointment. Voicemails are time-stamped. If you leave a voicemail and wish to reschedule your appointment, you will need to call back and speak with a medical office assistant.

If you develop cold or flu-like symptoms and have an appointment for another reason, please call 705-749-5530 x1504 (Sutherland Campus) or 705-324-9144 x3232 (Frost Campus) and speak to the medical office assistant as we may be able to switch your appointment to virtual or we will reschedule. No charge will be applied.

Fleming Student Health Services is a team of caring, dedicated, multi-disciplinary professionals with expertise in university health issues. As part of the Student Wellness Centre, we support a diverse student population through the provision of confidential primary health care, health promotion, disease prevention, and wellness education.

Student Health Services is an appointment based medical clinic for all registered part-time and full-time students at Trent’s Symons (Peterborough) Campus.

Please note: Appointments are needed to receive care. This is not a walk-in clinic.

Health Services sees most patients in-person. Some appointments may be conducted virtually via Medeo, in alignment with Ontario Ministry of Health guidelines. We do our best to make sure virtual care visits are private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure, understand the method of communication is not secure in the same way as a private appointment in an exam room. Use a personal telephone (i.e. not an employer’s or third party telephone). Use a private computer/device (i.e. not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than a library, and your access to the internet on our home network will generally be more secure than an open guest Wi-fi connection.

Virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). We will work with you to meet your needs while protecting the safety of you, our staff, and our other clients.