Phone:
1 (866) 353-6464, x4111, press #1, then for:
- Immediate Classroom Support: press #1 again.
- General IT Support: press option #3
Walk-ins:
Visit us in the Learning Commons at:
- Sutherland Campus – Room C2.102
- Frost Campus – Room FR-340
Hours of Operation:
Weekdays – 7:30 am to 5:00 pm
On-call Incident Response – After Hours & Weekends
After 5:00 pm on weekdays and during the weekends, limited IT support is available for critical incidents impacting all users. The response is best-effort and triaged by an on-call member of the ITS Management Team. This means we will assess the problem and use the “call-back” processes in the collective agreement to attempt to solve the problem. For urgent assistance after hours call 705-749-5530 x1615 to speak to the on-call member of the ITS Management Team.