ITS is looking to hire an additional Service Desk Technical Support Specialist at our Sutherland Campus location.

The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users.  They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printers, mobile devices, and phones and will provide advice or one-on-one training to users.

Ensures effective, timely and accurate creation and resolution of service tickets.  Communicates updates on a day-to-day basis, particularly regarding critical issues.  Escalates tickets when necessary to IT Network/Evolve team when appropriate.  Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in resolving problems.

Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with using software.

Learn more and apply here: Job ID 3107 – Service Desk Technical Support Specialist

Fleming College has released “Fleming F1rst”, its new strategic plan, providing a clear vision for college renewal. The aim is to provide a compelling student experience for all learners with a focus on their chosen fields of excellence. The plan also highlights Fleming’s aim to achieve operational effectiveness, ensuring a sustainable future.

There are nine priority areas of impact that will serve as the plan’s focus, each with a tactical and measurable approach to achieving the goals in each area. The plan aligns with Fleming’s vision statement – to be a nimble and dynamic college, leading Ontario in applied health, skilled trades education, and applied research.

Read the full Fleming F1rst launch announcement

The Fleming ITS Department is particularly focused on Section 06 – Implement a Multiyear Technology and Digitization Transition Plan statements as outlined below. Stay tuned for more updates as we unveil more details on this specific transition plan and business goals.

Phishing emails are a regular occurrence, a cyber threat lurking in your inbox. While Fleming makes every effort to reduce phishing emails, no system is perfect, and your awareness is key to protect yourself from phishing scams. Always exercise extra caution with any emails offering grants, bursaries or job offers.

Be aware of trusted sources for College information:

• Grants or bursaries notices will only be sent by our Financial Aid office (FinAid@flemingcollege.ca) or Advancement & External Relations department (alumni@flemingcollege.ca).
• Job opportunities and postings for on-campus student work are only ever posted to the Evolve Applicant Portal maintained by the Fleming College Human Resources department. Fleming College never sends mass communications about specific job postings. Refer to the Fleming College Career Services page for assistance with student employment at the College or elsewhere.
• Job offers will only be sent by our Human Resources department (hr@flemingcollege.ca) or a hiring manager that has interviewed you for job.
• Emails from outside of the organization, not from the @flemingcollege.ca email domain, include an “external sender” warning banner.

7 Red Flags of Phishing

You can increase your awareness by being able to spot the 7 Red Flags of Phishing. View them here.

What should you do if you suspect or spot a phish?

• Report a Phish: In Outlook (desktop or web), click on the [ Report a Phish ] button.  After making the report, the email is automatically deleted.
• If the email appears to be from someone you know, reach out to the sender through a different channel. i.e. Call the sender of the message on the phone and ask them if they sent you the message.
• If unsure, just remember – When in doubt – Throw it out! And just delete the email.

Where can I go for further assistance?

• Review the phishing resources available in our IT knowledge base.
• Visit the Government of Canada’s GetCyberSafe website for more information and tips beyond the 7 Red Flags for Phishing.
• Review phishing awareness videos on LinkedIn Learning.
• Contact the Fleming College IT Service Desk

When?

The month of October.

Why?

Cyber Security Awareness Month (or just Cyber Month) is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security. We at Fleming College are proud to be a Get Cyber Safe champion.

This year’s Cyber Month theme is Generation Cyber Safe: Because online security knows no age. Online security affects all Canadians. Every generation is part of Generation Cyber Safe and we’re celebrating how much stronger each generation can be when they come together to stay safe online.

How?

Stay tuned as the month ahead will include:

• • a weekly mailer and/or newsletter
  • events and activities
  • tools that can keep you safe online
  • simple steps to start and practice getting cyber safe
  • prizes for participation

Join us in promoting cyber security by participating in #CyberMonth2024:

✅ Take the Get Cyber Safe Checkup Quiz and be honest. Our goal is to improve your score by the end of the month. (Prize Alert – Email a screenshot of your completed quiz to cyber-month@flemingcollege.ca for a chance to win a $100 BestBuy Gift Card. This draw closes at 4:00 pm on Monday, September 30th.)

✅ Participate in our Scavenger Hunt! for your chance to win Prizes. Watch your inbox for clues!

✅ Watch the award-winning series ‘The Inside Man’. Quality entertainment that delivers security awareness principles in each episode so you can learn cybersecurity best practices.

✅ Register for the Discover Online Safety workshop – Wednesday, October 2nd @ 1:00 pm.

✅ Follow @GetCyberSafe on Twitter, LinkedIn, Facebook, Instagram and YouTube for the latest tips on cyber security to help you improve your cyber safety awareness!