Author Archives: Paul Marchant

Scheduled Maintenance – Sutherland Residence – Building 3 – Network Upgrades

When?

Wednesday, November 6, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Service Delivery

Modernizing our service delivery tools & approach enables staff to efficiently provide an exceptional student experience. Recent projects supporting this initiative & related outcomes include:

Project

Status
Qless Service Intake – Registrar’s Office Completed
Student Service Hub Proof-of-Concept (BO-5.1.1) In Progress
24/7 IT Service Desk – After-hours Expansion In Progress
IT Remote Support Tool In Progress
CRM Business Case (BO-6.3.1) In Progress
Expand iCent International Portal In Progress

 

Scheduled Maintenance – Network Switch Replacement

When?

Friday, October 25, 2024, between 9:00 am and 1:00 pm

Why?

The network switches within riser room FR265 will be replaced.

What’s the impact?

Network access (Internet, applications, data) – both wired and wireless – will be unavailable during this time.

A segment of the Frost West Wing (main campus building) will have no network. (e.g. 280 lecture theatre, 190 classrooms, some offices)

Cybersecurity Awareness – Don’t fall for fake grant or job offers

Phishing emails are a regular occurrence, a cyber threat lurking in your inbox. While Fleming makes every effort to reduce phishing emails, no system is perfect, and your awareness is key to protect yourself from phishing scams. Always exercise extra caution with any emails offering grants, bursaries or job offers.

Be aware of trusted sources for College information:

7 Red Flags of Phishing

You can increase your awareness by being able to spot the 7 Red Flags of Phishing. View them here.

What should you do if you suspect or spot a phish?

  • Report a Phish: In Outlook (desktop or web), click on the [ Report a Phish ] button.  After making the report, the email is automatically deleted.
  • If the email appears to be from someone you know, reach out to the sender through a different channel. i.e. Call the sender of the message on the phone and ask them if they sent you the message.
  • If unsure, just remember – When in doubt – Throw it out! And just delete the email.

Where can I go for further assistance?

Cybersecurity Awareness Month – Campaign Kick-off

When?

The month of October.

Why?

Cyber Security Awareness Month (or just Cyber Month) is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security. We at Fleming College are proud to be a Get Cyber Safe champion.

This year’s Cyber Month theme is Generation Cyber Safe: Because online security knows no age. Online security affects all Canadians. Every generation is part of Generation Cyber Safe and we’re celebrating how much stronger each generation can be when they come together to stay safe online.

How?

Stay tuned as the month ahead will include:

    • a weekly mailer and/or newsletter
    • events and activities
    • tools that can keep you safe online
    • simple steps to start and practice getting cyber safe
    • prizes for participation

Join us in promoting cyber security by participating in #CyberMonth2024:

✅ Take the Get Cyber Safe Checkup Quiz and be honest. Our goal is to improve your score by the end of the month. (Prize Alert – Email a screenshot of your completed quiz to cyber-month@flemingcollege.ca for a chance to win a $100 BestBuy Gift Card. This draw closes at 4:00 pm on Monday, September 30th.)

✅ Participate in our Scavenger Hunt! for your chance to win Prizes. Watch your inbox for clues!

✅ Watch the award-winning series ‘The Inside Man’. Quality entertainment that delivers security awareness principles in each episode so you can learn cybersecurity best practices.

✅ Register for the Discover Online Safety workshop – Wednesday, October 2nd @ 1:00 pm.

✅ Follow @GetCyberSafe on Twitter, LinkedIn, Facebook, Instagram and YouTube for the latest tips on cyber security to help you improve your cyber safety awareness!

Information Update VDI Service Change – Web Browser Access Discontinued

Attn: Virtual Desktop Infrastructure (VDI) Users

Fleming ITS will be discontinuing web browser access to our VDI environment. As of Monday, VDI users will need to use the VMware Horizon client application to access VDI services.

When?

Monday, September 23rd, 2024.

Why?

These changes are required to maintain the security of the College’s VDI service. The Horizon client application also provides better performance and more features when using VDI.

What’s the impact?

If you are already using the VMware Horizon client to connect, no action is needed.

If you connect to VDI using a web browser, follow these instructions to download, install and configure the Horizon client application on your device.

If you require any assistance with the instructions, please contact the IT Service Desk by visiting our VDI service page and clicking the [ Create Ticket ] button.

Welcome to New Students

On behalf of the Fleming College Information Technology Services (ITS) Department, we’re delighted to welcome you to the College! We understand starting a new academic journey can be challenging, especially when it comes to technology. We’re here to help you get connected seamlessly and stay secure.

Get Geared Up!

Your essential IT handbook at Fleming College is the Technology Guide for Students. This guide covers everything you need to get started, including:

Download the guide for easy reference anytime:
Technology Guide for Students | Information Technology Services

Multi-Factor Authentication (MFA) adds an extra layer of security to your online accounts. When enabled, you’ll need a second verification step (like a code from your phone) to log in. This makes it much harder for hackers to steal your information. MFA is required for off-campus access and is simple to set up!

Find step-by-step instructions in the Technology Guide or visit our dedicated MFA webpage:
Multi-factor Authentication (MFA) | Information Technology Services

Get Connected

Stay informed with Fleming ITS! Check out our website and social media channels for important IT updates, tips, and events:

We’re excited to have you join the Fleming College community and are here to support you every step of the way. If you have any questions, please don’t hesitate to ask.

Welcome aboard, and best of luck for a successful semester!

Contact Us

We’re here to help! If you encounter any issues with connectivity, login, or authentication, please reach out to the IT Service Desk:
Contact ITS | Information Technology Services

Launch of the new TDX Service Portal

When?

Beginning on Tuesday, June 25, 2024.

What?

The ITS Department is excited to announce the launch of Fleming’s new Team Dynamix (TDX) Service Portal. Our goal is to improve IT service delivery by providing a modern, efficient, and user-friendly way to find information, request services and resolve issues.

The TDX Service Portal is available at the following web address: tdx.flemingcollege.ca (Bookmark it now for future use.)

The new portal will improve access to service and support resources by providing:

  • a Service Catalog of all IT services
  • a Knowledge Base of common questions, how-to instructions, troubleshooting guides and related resources
  • the ability to request specific services and support, allowing your request to be quickly directed to the appropriate IT team
  • a client portal to view and update the status of your IT tickets

How do I request IT Support?

As of June 25th, the ITS Department will no longer be accepting IT support requests via email to itsupport@flemingcollege.ca.

The TDX Service Portal will instead become the primary method by which users request IT services and support. The steps are:

  1. Visit the TDX Service Portal (tdx.flemingcollege.ca)
  2. Browse (or search) the Service Catalog to find the appropriate service/support item.
  3. Click the [ Create Ticket ] (or similar) action/request button. (Login required)
  4. Submit the form to generate a new ticket

You will receive an email confirmation that your ticket was created. Email notifications will also be sent for any ticket updates or correspondence with the IT staff member assigned to work on your request. You can reply to these TDX system generated emails when communicating about a specific ticket, you just can’t initiate a new ticket via email.

Access to in-person and phone-based IT support services remains unchanged. During business hours you can access these services by calling 1-(866)-353-6464 x4111 or visiting room C2.102 at Sutherland Campus or room FR-340 at Frost Campus.

Have more TDX Questions?

Check out the Team Dynamix (TDX) section of the Knowledge Base.