Author Archives: Paul Marchant

Scheduled Maintenance – Sutherland Residence – Building 1 – Network Upgrades

When?

Wednesday, November 27, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less than 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 or 6 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 2 – Network Upgrades

When?

Wednesday, November 20, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 4 – Network Upgrades

When?

Wednesday, November 13, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Technology Modernization

The College recognizes the importance of technology modernization for maintaining efficient, reliable, and secure IT solutions and infrastructure. We will:

  • Invest in updating and modernizing end-point devices used by students and staff.
  • Refresh hardware and software in the College’s data center and network infrastructure.
  • Favour cloud-ready and modern commodity-based components and services as we rearchitect our technology stack to fit a more modern IT landscape.
  • Embrace new and emerging technologies.

Projects supporting this initiative & related outcomes includes:

 

Project

Status
Student End-point Replacement (24/25) Completed
Haliburton macOS Lab Upgrade Completed
Staff End-point Replacement (24/25) Completed
Multi-function Printer Refresh Completed
Data Centre Server Refresh (24/25) Completed
Re-platform PeopleSoft ERP system In Progress
Wireless Upgrades In Progress
Wide Area Network (WAN) 20 Gbps Link (BR-FR) Upgrade Completed
Network Switch Upgrade (Campus) In Progress
Network Switch Upgrade (Sutherland Residence Village) Completed
Network Switch Upgrade (Frost Residence) In Progress
Classroom Audio-Visual Upgrades (24/25) Completed
PeopleTools 8.6 Upgrade Completed
PeopleSoft Functionality Review (IBM) Completed

 

6A – Implement new ESM & ITSM Portals

Implement new Enterprise Service Management (EMS) & Information Technology Service Management (ITSM) portal for better service access and streamlined support for students and employees. Modernizie our service delivery software to enable staff to efficiently provide an exceptional student experience.

Recent projects supporting this initiative & related outcomes include:

 

Project

Status
Team Dynamix ITSM Service Portal Completed
Conversational AI Chatbot for Team Dynamix Completed
Team Dynamix ESM Service Portal – Registrar’s Office In Progress
Additional Team Dynamix ESM Service Portals In Progress
myCampus Portal Review Completed

(24/25 Business Objective BO-6.1.1)

6B – Hy-Flex Collaboration

Invest in collaboration technologies, classroom and meeting room equipment and related training to support Hy-Flex learning and other academic delivery models.

Recent projects supporting this initiative & related outcomes include:

Project

Status
Hy-flex Academic Delivery (B3.316 & B3.320) In Progress
Hy-flex Nursing Program Delivery (B2.101) In Progress
Executive Meeting Room Refresh In Progress
SAC Boardroom Refresh In Progress
VDI Upgrade – Available to all students & staff (6.2.2) In Progress

(24/25 Business Objective BO-6.2.1)

6C – Cloud-First Strategy

Adopt a “cloud-first” strategy that prioritizes the use of cloud-based infrastructure and applications over on-premises solutions.

Recent projects supporting this initiative & related outcomes include:

 

Project

Status
Salesforce Marketing Cloud Completed
StarRez Cloud Migration Completed
CloudCard Implementation (Photo portion of OneCard) Completed
Flywire Payment Gateway Completed
Fleming Learn (D2L for Staff Training) Completed
Pilot Microsoft CoPilot (BO-6.3.3) Not Started
Microsoft Entra Domain Services Migration (BO-6.3.2) Not Started
SelectSurvey.net Cloud Migration In Progress

 

ITS is hiring! – Job ID 3107 – Service Desk Technical Support Specialist

ITS is looking to hire an additional Service Desk Technical Support Specialist at our Sutherland Campus location.

The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users.  They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printers, mobile devices, and phones and will provide advice or one-on-one training to users.

Ensures effective, timely and accurate creation and resolution of service tickets.  Communicates updates on a day-to-day basis, particularly regarding critical issues.  Escalates tickets when necessary to IT Network/Evolve team when appropriate.  Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in resolving problems.

Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with using software.

Learn more and apply here: Job ID 3107 – Service Desk Technical Support Specialist