ITS is looking to hire an additional Service Desk Technical Support Specialist at our Sutherland Campus location.

The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users.  They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printers, mobile devices, and phones and will provide advice or one-on-one training to users.

Ensures effective, timely and accurate creation and resolution of service tickets.  Communicates updates on a day-to-day basis, particularly regarding critical issues.  Escalates tickets when necessary to IT Network/Evolve team when appropriate.  Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in resolving problems.

Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with using software.

Learn more and apply here: Job ID 3107 – Service Desk Technical Support Specialist

Fleming College has released “Fleming F1rst”, its new strategic plan, providing a clear vision for college renewal. The aim is to provide a compelling student experience for all learners with a focus on their chosen fields of excellence. The plan also highlights Fleming’s aim to achieve operational effectiveness, ensuring a sustainable future.

There are nine priority areas of impact that will serve as the plan’s focus, each with a tactical and measurable approach to achieving the goals in each area. The plan aligns with Fleming’s vision statement – to be a nimble and dynamic college, leading Ontario in applied health, skilled trades education, and applied research.

Read the full Fleming F1rst launch announcement

The Fleming ITS Department is particularly focused on Section 06 – Implement a Multiyear Technology and Digitization Transition Plan statements as outlined below. Stay tuned for more updates as we unveil more details on this specific transition plan and business goals.