ITS is looking to hire an additional Service Desk Technical Support Specialist at our Sutherland Campus location.

The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users.  They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printers, mobile devices, and phones and will provide advice or one-on-one training to users.

Ensures effective, timely and accurate creation and resolution of service tickets.  Communicates updates on a day-to-day basis, particularly regarding critical issues.  Escalates tickets when necessary to IT Network/Evolve team when appropriate.  Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in resolving problems.

Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with using software.

Learn more and apply here: Job ID 3107 – Service Desk Technical Support Specialist

Fleming College has released “Fleming F1rst”, its new strategic plan, providing a clear vision for college renewal. The aim is to provide a compelling student experience for all learners with a focus on their chosen fields of excellence. The plan also highlights Fleming’s aim to achieve operational effectiveness, ensuring a sustainable future.

There are nine priority areas of impact that will serve as the plan’s focus, each with a tactical and measurable approach to achieving the goals in each area. The plan aligns with Fleming’s vision statement – to be a nimble and dynamic college, leading Ontario in applied health, skilled trades education, and applied research.

Read the full Fleming F1rst launch announcement

The Fleming ITS Department is particularly focused on Section 06 – Implement a Multiyear Technology and Digitization Transition Plan statements as outlined below. Stay tuned for more updates as we unveil more details on this specific transition plan and business goals.

When?

The month of October.

Why?

Cyber Security Awareness Month (or just Cyber Month) is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security. We at Fleming College are proud to be a Get Cyber Safe champion.

This year’s Cyber Month theme is Generation Cyber Safe: Because online security knows no age. Online security affects all Canadians. Every generation is part of Generation Cyber Safe and we’re celebrating how much stronger each generation can be when they come together to stay safe online.

How?

Stay tuned as the month ahead will include:

• • a weekly mailer and/or newsletter
  • events and activities
  • tools that can keep you safe online
  • simple steps to start and practice getting cyber safe
  • prizes for participation

Join us in promoting cyber security by participating in #CyberMonth2024:

✅ Take the Get Cyber Safe Checkup Quiz and be honest. Our goal is to improve your score by the end of the month. (Prize Alert – Email a screenshot of your completed quiz to cyber-month@flemingcollege.ca for a chance to win a $100 BestBuy Gift Card. This draw closes at 4:00 pm on Monday, September 30th.)

✅ Participate in our Scavenger Hunt! for your chance to win Prizes. Watch your inbox for clues!

✅ Watch the award-winning series ‘The Inside Man’. Quality entertainment that delivers security awareness principles in each episode so you can learn cybersecurity best practices.

✅ Register for the Discover Online Safety workshop – Wednesday, October 2nd @ 1:00 pm.

✅ Follow @GetCyberSafe on Twitter, LinkedIn, Facebook, Instagram and YouTube for the latest tips on cyber security to help you improve your cyber safety awareness!