Category Archives: Major IT Initiatives & Projects

Technology Modernization

The College recognizes the importance of technology modernization for maintaining efficient, reliable, and secure IT solutions and infrastructure. We will:

  • Invest in updating and modernizing end-point devices used by students and staff.
  • Refresh hardware and software in the College’s data center and network infrastructure.
  • Favour cloud-ready and modern commodity-based components and services as we rearchitect our technology stack to fit a more modern IT landscape.
  • Embrace new and emerging technologies.

Projects supporting this initiative & related outcomes includes:

Project

Status
Student End-point Replacement (24/25) In Progress
Haliburton macOS Lab Upgrade Completed
Staff End-point Replacement (24/25) In Progress
Multi-function Printer Refresh Completed
Data Centre Server Refresh (24/25) In Progress
Re-platform PeopleSoft ERP system In Progress
Wireless Upgrades In Progress
Wide Area Network (WAN) 10 Gbps Link (BR-FR) Upgrade Completed
Network Switch Upgrade (Campus) In Progress
Network Switch Upgrade (Sutherland Residence Village) Completed
Network Switch Upgrade (Frost Residence) In Progress
Classroom Audio-Visual Upgrades (24/25) In Progress
PeopleTools 8.6 Upgrade In Progress
PeopleSoft Functionality Review (IBM) In Progress

 

6A – Implement new ESM & ITSM Portals

Implement new Enterprise Service Management (EMS) & Information Technology Service Management (ITSM) portal for better service access and streamlined support for students and employees. Modernizie our service delivery software to enable staff to efficiently provide an exceptional student experience.

Recent projects supporting this initiative & related outcomes include:

Project

Status
Team Dynamix ITSM Service Portal Completed
Conversational AI Chatbot for Team Dynamix In Progress
Team Dynamix ESM Service Portal – Registrar’s Office In Progress
Additional Team Dynamix ESM Service Portals Not Started
myCampus Portal Review Completed

(24/25 Business Objective BO-6.1.1)

6B – Hy-Flex Collaboration

Invest in collaboration technologies, classroom and meeting room equipment and related training to support Hy-Flex learning and other academic delivery models.

Recent projects supporting this initiative & related outcomes include:

Project

Status
Hy-flex Academic Delivery (B3.316 & B3.320) In Progress
Hy-flex Nursing Program Delivery (B2.101) In Progress
Executive Meeting Room Refresh In Progress
SAC Boardroom Refresh In Progress
VDI Upgrade – Available to all students & staff (6.2.2) In Progress

(24/25 Business Objective BO-6.2.1)

6C – Cloud-First Strategy

Adopt a “cloud-first” strategy that prioritizes the use of cloud-based infrastructure and applications over on-premises solutions.

Recent projects supporting this initiative & related outcomes include:

 

Project

Status
Salesforce Marketing Cloud Completed
StarRez Cloud Migration In Progress
CloudCard Implementation (Photo portion of OneCard) Completed
Flywire Payment Gateway Completed
Fleming Learn (D2L for Staff Training) Completed
Pilot Microsoft CoPilot (BO-6.3.3) In Progress
Microsoft Entra Domain Services Migration (BO-6.3.2) Not Started
SelectSurvey.net Cloud Migration Not Started

 

Service Delivery

Modernizing our service delivery tools & approach enables staff to efficiently provide an exceptional student experience. Recent projects supporting this initiative & related outcomes include:

Project

Status
Qless Service Intake – Registrar’s Office Completed
Student Service Hub Proof-of-Concept (BO-5.1.1) In Progress
24/7 IT Service Desk – After-hours Expansion In Progress
IT Remote Support Tool In Progress
CRM Business Case (BO-6.3.1) In Progress
Expand iCent International Portal In Progress