6A – Implement new ESM & ITSM Portals

Implement new Enterprise Service Management (EMS) & Information Technology Service Management (ITSM) portal for better service access and streamlined support for students and employees. Modernizie our service delivery software to enable staff to efficiently provide an exceptional student experience.

Recent projects supporting this initiative & related outcomes include:

Project

Status

Team Dynamix ITSM Service Portal Completed
Conversational AI Chatbot for Team Dynamix In Progress
Team Dynamix ESM Service Portal – Registrar’s Office In Progress
Additional Team Dynamix ESM Service Portals Not Started
myCampus Portal Review Completed

(24/25 Business Objective BO-6.1.1)