Author Archives: Paul Marchant

ITS is hiring! – Job ID 3125 – Senior Enterprise Web Applications Analyst

ITS is looking to hire a Senior Enterprise Web Applications Analyst.

Reporting to the Manager of College Information Systems, this position will lead the work groups support for the College’s use of Information Application Services, including but not limited to Oracle/PeopleSoft’s Enterprise Resource Planning (ERP) software by coordinating communications (primarily work requests, status updates and meeting correspondence) between the client departments college-wide and the IT division with the purpose of prioritizing assigned tasks, challenging, and clarifying requirements and performing initial analysis and assessment.

Administer the College Enterprise Portal including design, development, support and analysis. Source, develop and support contribution tools deployed to content owners across the entire College community. Manage and maintain information provided by contributors throughout the College. Act as single point of contact for our portal vendor and the external third parties with content provided on or through the college portal. Plan, coordinate and manage regular maintenance windows for portal vendor software updates with input/consideration for all operational areas of the College.

Research industry trends and anticipate short- and long-term future College requirements. Integrate using delivered services and/or responsible for analysis, design, development and implement core services as associated to College’s ERP system. Anticipate and research any security needs and provide direction for portal applications in conjunction with ERP and any third-party systems as needed. Support the client departments by gaining understanding of their business processes and system requirements through consultation.

Learn more and apply here: Job ID 3125 – Senior Enterprise Web Applications Analyst

Scheduled Maintenance – Sutherland Residence – Building 1 – Network Upgrades

When?

Wednesday, November 27, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less than 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 or 6 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 2 – Network Upgrades

When?

Wednesday, November 20, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 4 – Network Upgrades

When?

Wednesday, November 13, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Technology Modernization

The College recognizes the importance of technology modernization for maintaining efficient, reliable, and secure IT solutions and infrastructure. We will:

  • Invest in updating and modernizing end-point devices used by students and staff.
  • Refresh hardware and software in the College’s data center and network infrastructure.
  • Favour cloud-ready and modern commodity-based components and services as we rearchitect our technology stack to fit a more modern IT landscape.
  • Embrace new and emerging technologies.

Projects supporting this initiative & related outcomes includes:

Project

Status
Student End-point Replacement (24/25) In Progress
Haliburton macOS Lab Upgrade Completed
Staff End-point Replacement (24/25) In Progress
Multi-function Printer Refresh Completed
Data Centre Server Refresh (24/25) In Progress
Re-platform PeopleSoft ERP system In Progress
Wireless Upgrades In Progress
Wide Area Network (WAN) 10 Gbps Link (BR-FR) Upgrade Completed
Network Switch Upgrade (Campus) In Progress
Network Switch Upgrade (Sutherland Residence Village) Completed
Network Switch Upgrade (Frost Residence) In Progress
Classroom Audio-Visual Upgrades (24/25) In Progress
PeopleTools 8.6 Upgrade In Progress
PeopleSoft Functionality Review (IBM) In Progress

 

6A – Implement new ESM & ITSM Portals

Implement new Enterprise Service Management (EMS) & Information Technology Service Management (ITSM) portal for better service access and streamlined support for students and employees. Modernizie our service delivery software to enable staff to efficiently provide an exceptional student experience.

Recent projects supporting this initiative & related outcomes include:

Project

Status
Team Dynamix ITSM Service Portal Completed
Conversational AI Chatbot for Team Dynamix In Progress
Team Dynamix ESM Service Portal – Registrar’s Office In Progress
Additional Team Dynamix ESM Service Portals Not Started
myCampus Portal Review Completed

(24/25 Business Objective BO-6.1.1)

6B – Hy-Flex Collaboration

Invest in collaboration technologies, classroom and meeting room equipment and related training to support Hy-Flex learning and other academic delivery models.

Recent projects supporting this initiative & related outcomes include:

Project

Status
Hy-flex Academic Delivery (B3.316 & B3.320) In Progress
Hy-flex Nursing Program Delivery (B2.101) In Progress
Executive Meeting Room Refresh In Progress
SAC Boardroom Refresh In Progress
VDI Upgrade – Available to all students & staff (6.2.2) In Progress

(24/25 Business Objective BO-6.2.1)

6C – Cloud-First Strategy

Adopt a “cloud-first” strategy that prioritizes the use of cloud-based infrastructure and applications over on-premises solutions.

Recent projects supporting this initiative & related outcomes include:

 

Project

Status
Salesforce Marketing Cloud Completed
StarRez Cloud Migration In Progress
CloudCard Implementation (Photo portion of OneCard) Completed
Flywire Payment Gateway Completed
Fleming Learn (D2L for Staff Training) Completed
Pilot Microsoft CoPilot (BO-6.3.3) In Progress
Microsoft Entra Domain Services Migration (BO-6.3.2) Not Started
SelectSurvey.net Cloud Migration Not Started