Category Archives: Service Notifications

Information Update – Wireless Authentication Update

When?

Wednesday, February 12th, 2025, at 8:00 pm

Why?

An internal security certificate that provides secure connections to Fleming’s on-campus wireless (Wi-Fi) services needs to be renewed annually.

What’s the impact?

After the renewal date above, the next time you connect to Fleming’s wireless services, you may be asked to confirm your device’s connection information.

Some devices may also prompt you to accept or trust the new certificate. If this is the case, it is safe to accept and trust the new certificate. More information about this prompt or trouble-shooting wireless connection issue can be found here: Article – Help Connecting to Fleming Wi-Fi

Information Update – Discontinuation of Adobe Creative Cloud Synced files

When?

Discontinuation starts February 3, 2025

Why?

Adobe is discontinuing Creative Cloud Synced files for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This change, initially set for October 1, 2024, has been extended to February 3, 2025.

What’s the impact?

If you use Adobe Creative Cloud Sync, the discontinuation of Creative Cloud Synced files will impact your files in the following ways:

Local Files: Files saved in your local Creative Cloud Files folder will no longer sync to Adobe’s cloud storage after February 3, 2025.

Windows
C:\Users\<Username>\Creative Cloud Files

macOS
Mac HD/Users/<Username>/Creative Cloud Files

Cloud Access: You won’t be able to access or share files through the Creative Cloud website’s Synced files tab

File Sharing: The ability to share folders and files with other Creative Cloud users will be removed.

To avoid losing access to your files, you should:

Download and back up any important files from the Creative Cloud Files folder to another storage location.

Discontinuation of Creative Cloud Synced Files

Service Restored – Frost & Haliburton Campus Networks

When?

Tuesday, January 21, 2025

Why?

A power outage in Lindsay impacted the entire Frost Campus. Additionally, the failure of redundant backup power to the Frost data centre resulted in both the Frost and Haliburton campus networks being offline for the duration of the power outage.

What’s the impact?

Network and internet access at the Frost & Haliburton campuses has now been restored.

Major Incident TDX-2237273

Scheduled Maintenance – Sutherland Residence – Building 1 – Network Upgrades

When?

Wednesday, November 27, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less than 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 or 6 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 2 – Network Upgrades

When?

Wednesday, November 20, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 4 – Network Upgrades

When?

Wednesday, November 13, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 3 – Network Upgrades

When?

Wednesday, November 6, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Network Switch Replacement

When?

Friday, October 25, 2024, between 9:00 am and 1:00 pm

Why?

The network switches within riser room FR265 will be replaced.

What’s the impact?

Network access (Internet, applications, data) – both wired and wireless – will be unavailable during this time.

A segment of the Frost West Wing (main campus building) will have no network. (e.g. 280 lecture theatre, 190 classrooms, some offices)