When?
Thursday, January 2, 2025 from 7:00 am to 8:30 am
Why?
To install annual tax patches.
What’s the impact?
During the maintenance window above, the Human Capital Management (HCM) portion of the Evolve system will be unavailable.
Category Archives: Service Notifications
Scheduled Maintenance – Telephony Services (Sutherland Campus)
When?
Tuesday, December 3, 2024 from 10:00 PM to 11:59 PM.
Why?
Urgent maintenance to how the college’s phone system connects to the public telephone network.
What’s the impact?
Inbound/outbound calls to Peterborough will be unavailable during this time. E911 will also be unavailable during this outage.
Scheduled Maintenance – Sutherland Residence – Building 1 – Network Upgrades
When?
Wednesday, November 27, 2024, from 10am – 1pm
Why?
ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.
What’s the impact?
Internet access will be unavailable during outage periods.
Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less than 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 or 6 Study Room or on Campus.
If you have any questions or concerns, please reach out to the Residence office directly.
Scheduled Maintenance – Sutherland Residence – Building 2 – Network Upgrades
When?
Wednesday, November 20, 2024, from 10am – 1pm
Why?
ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.
What’s the impact?
Internet access will be unavailable during outage periods.
Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.
If you have any questions or concerns, please reach out to the Residence office directly.
Scheduled Maintenance – Sutherland Residence – Building 4 – Network Upgrades
When?
Wednesday, November 13, 2024, from 10am – 1pm
Why?
ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.
What’s the impact?
Internet access will be unavailable during outage periods.
Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.
If you have any questions or concerns, please reach out to the Residence office directly.
Scheduled Maintenance – Sutherland Residence – Building 3 – Network Upgrades
When?
Wednesday, November 6, 2024, from 10am – 1pm
Why?
ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.
What’s the impact?
Internet access will be unavailable during outage periods.
Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.
If you have any questions or concerns, please reach out to the Residence office directly.
Scheduled Maintenance – Network Switch Replacement
When?
Friday, October 25, 2024, between 9:00 am and 1:00 pm
Why?
The network switches within riser room FR265 will be replaced.
What’s the impact?
Network access (Internet, applications, data) – both wired and wireless – will be unavailable during this time.
A segment of the Frost West Wing (main campus building) will have no network. (e.g. 280 lecture theatre, 190 classrooms, some offices)
Scheduled Maintenance – Network Switch Maintenance
When?
Monday, October 21, 2024, from 9:00 pm to 10:00 pm
Why?
Maintenance on switches in riser room FR166 is required.
What’s the impact?
During the maintenance period, access to the following will be impacted
- Elevator safety phones
- Doctors’ office network
- Aramark network
- Audio / Video services
Information Update VDI Service Change – Web Browser Access Discontinued
Attn: Virtual Desktop Infrastructure (VDI) Users
Fleming ITS will be discontinuing web browser access to our VDI environment. As of Monday, VDI users will need to use the VMware Horizon client application to access VDI services.
When?
Monday, September 23rd, 2024.
Why?
These changes are required to maintain the security of the College’s VDI service. The Horizon client application also provides better performance and more features when using VDI.
What’s the impact?
If you are already using the VMware Horizon client to connect, no action is needed.
If you connect to VDI using a web browser, follow these instructions to download, install and configure the Horizon client application on your device.
If you require any assistance with the instructions, please contact the IT Service Desk by visiting our VDI service page and clicking the [ Create Ticket ] button.
Launch of the new TDX Service Portal
When?
Beginning on Tuesday, June 25, 2024.
What?
The ITS Department is excited to announce the launch of Fleming’s new Team Dynamix (TDX) Service Portal. Our goal is to improve IT service delivery by providing a modern, efficient, and user-friendly way to find information, request services and resolve issues.
The TDX Service Portal is available at the following web address: tdx.flemingcollege.ca (Bookmark it now for future use.)
The new portal will improve access to service and support resources by providing:
- a Service Catalog of all IT services
- a Knowledge Base of common questions, how-to instructions, troubleshooting guides and related resources
- the ability to request specific services and support, allowing your request to be quickly directed to the appropriate IT team
- a client portal to view and update the status of your IT tickets
How do I request IT Support?
As of June 25th, the ITS Department will no longer be accepting IT support requests via email to itsupport@flemingcollege.ca.
The TDX Service Portal will instead become the primary method by which users request IT services and support. The steps are:
- Visit the TDX Service Portal (tdx.flemingcollege.ca)
- Browse (or search) the Service Catalog to find the appropriate service/support item.
- Click the [ Create Ticket ] (or similar) action/request button. (Login required)
- Submit the form to generate a new ticket
You will receive an email confirmation that your ticket was created. Email notifications will also be sent for any ticket updates or correspondence with the IT staff member assigned to work on your request. You can reply to these TDX system generated emails when communicating about a specific ticket, you just can’t initiate a new ticket via email.
Access to in-person and phone-based IT support services remains unchanged. During business hours you can access these services by calling 1-(866)-353-6464 x4111 or visiting room C2.102 at Sutherland Campus or room FR-340 at Frost Campus.
Have more TDX Questions?
Check out the Team Dynamix (TDX) section of the Knowledge Base.