Category Archives: Service Notifications

Information Update – VDI Service Change – Web Browser Access Discontinued

Attn: Virtual Desktop Infrastructure (VDI) Users

Fleming ITS will be discontinuing web browser access to ourĀ VDI environment. As of Monday, VDI users will need to use the VMware Horizon client application to access VDI services.

When?

Monday, September 23rd, 2024.

Why?

These changes are required to maintain the security of the Collegeā€™s VDI service. The Horizon client application also provides better performance and more features when using VDI.

Whatā€™s the impact?

If you are already using the VMware Horizon client to connect, no action is needed.

If you connect to VDI using a web browser, follow these instructions to download, install and configure the Horizon client application on your device.

If you require any assistance with the instructions, please contact the IT Service Desk by visiting our VDI service page and clicking the [ Create Ticket ] button.

Launch of the new TDX Service Portal

When?

Beginning on Tuesday, June 25, 2024.

What?

The ITS Department is excited to announce the launch ofĀ Flemingā€™s new Team Dynamix (TDX) Service Portal. Our goal is to improve IT service delivery by providing a modern, efficient, and user-friendly way to find information, request services and resolve issues.

TheĀ TDXĀ Service Portal is available at the following web address:Ā tdx.flemingcollege.caĀ (Bookmark it now for future use.)

The new portal will improve access to service and support resources by providing:

  • a Service Catalog of all IT services
  • a Knowledge Base of common questions, how-to instructions, troubleshooting guides and related resources
  • the ability to request specific services and support, allowing your request to be quickly directed to the appropriate IT team
  • a client portal to view and update the status of your IT tickets

How do I request IT Support?

As of June 25th, the ITS Department will no longer be accepting IT support requests via email toĀ itsupport@flemingcollege.ca.

TheĀ TDXĀ Service Portal will instead become the primary method by which users request IT services and support. The steps are:

  1. Visit the TDX Service Portal (tdx.flemingcollege.ca)
  2. Browse (or search) the Service Catalog to find the appropriate service/support item.
  3. Click the [ Create Ticket ] (or similar) action/request button. (Login required)
  4. Submit the form to generate a new ticket

You will receive an email confirmation that your ticket was created. Email notifications will also be sent for any ticket updates or correspondence with the IT staff member assigned to work on your request. You can reply to theseĀ TDXĀ system generated emails when communicating about a specific ticket, you just canā€™t initiate a new ticket via email.

Access to in-person and phone-based IT support services remains unchanged. During business hours you can access these services by calling 1-(866)-353-6464 x4111 or visiting room C2.102 at Sutherland Campus or room FR-340 at Frost Campus.

Have moreĀ TDXĀ Questions?

Check out theĀ Team Dynamix (TDX) section of the Knowledge Base.