Category Archives: Service Notifications

Service Restored – Frost & Haliburton Campus Networks

When?

Tuesday, January 21, 2025

Why?

A power outage in Lindsay impacted the entire Frost Campus. Additionally, the failure of redundant backup power to the Frost data centre resulted in both the Frost and Haliburton campus networks being offline for the duration of the power outage.

What’s the impact?

Network and internet access at the Frost & Haliburton campuses has now been restored.

Major Incident TDX-2237273

Scheduled Maintenance – Sutherland Residence – Building 1 – Network Upgrades

When?

Wednesday, November 27, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less than 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 or 6 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 2 – Network Upgrades

When?

Wednesday, November 20, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 4 – Network Upgrades

When?

Wednesday, November 13, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Sutherland Residence – Building 3 – Network Upgrades

When?

Wednesday, November 6, 2024, from 10am – 1pm

Why?

ITS will be conducting network infrastructure upgrades to wired and wireless networks during the above maintenance window.

What’s the impact?

Internet access will be unavailable during outage periods.

Staff will be upgrading the wired network first, followed by the wireless network. Outages are expected to be less then 2 hours, however can be up to the entirety of the maintenance window. Internet access will be available in Building 5 Study Room or on Campus.

If you have any questions or concerns, please reach out to the Residence office directly.

Scheduled Maintenance – Network Switch Replacement

When?

Friday, October 25, 2024, between 9:00 am and 1:00 pm

Why?

The network switches within riser room FR265 will be replaced.

What’s the impact?

Network access (Internet, applications, data) – both wired and wireless – will be unavailable during this time.

A segment of the Frost West Wing (main campus building) will have no network. (e.g. 280 lecture theatre, 190 classrooms, some offices)

Information Update – VDI Service Change – Web Browser Access Discontinued

Attn: Virtual Desktop Infrastructure (VDI) Users

Fleming ITS will be discontinuing web browser access to our VDI environment. As of Monday, VDI users will need to use the VMware Horizon client application to access VDI services.

When?

Monday, September 23rd, 2024.

Why?

These changes are required to maintain the security of the College’s VDI service. The Horizon client application also provides better performance and more features when using VDI.

What’s the impact?

If you are already using the VMware Horizon client to connect, no action is needed.

If you connect to VDI using a web browser, follow these instructions to download, install and configure the Horizon client application on your device.

If you require any assistance with the instructions, please contact the IT Service Desk by visiting our VDI service page and clicking the [ Create Ticket ] button.