What qualifies as a “privacy or information security incident”?
A privacy incident occurs when personal information is accessed, collected, used, disclosed, or disposed of without proper authorization.
An information security incident is the suspected or actual unauthorized access, use, disclosure, modification, or destruction of Fleming College electronic information or interference with information technology operations.
Some common examples of privacy or information security incidents that should be reported include:
- You suspect there is malware or a virus on your device
- You have sent personal information to the wrong person by mistake
- You received or responded to a phishing email (What is a phishing email?)
- A mobile device you use to access Fleming services was lost or stolen
- Somebody broke into your office and may have seen or stolen confidential files
- You think a Fleming website/system you manage or use has been hacked
What should I do?
If a device you use to access Fleming services was lost or stolen:
- On Campus: Contact local law enforcement, call Fleming Campus Security at 705-749-5530 x8000, and send an email to itsupport@flemingcollege.ca.
- Off Campus: Contact local law enforcement and send an email to itsupport@flemingcollege.ca.
For a privacy breach incident, follow the steps in the Privacy Breach Reporting Procedure (Personal Information) – College Operating Procedure 111-1C.
For all other information security incidents during business hours:
- Send an email to itsupport@flemingcollege.ca, or
- Call IT Support at 1-866-353-6464 x4111
For urgent assistance after hours and during the weekend:
- Call 705-749-5530 x1615 to speak to the on-call member of the ITS Leadership Team. This response is best-effort and triaged by the ITS Leadership Team. This means we will assess the problem severity use “call-back” processes in the collective agreement and attempt to solve the problem.
What if I receive a suspicious email?
If you receive a spam or phishing email (learn more about phishing email), a suspicious attachment, or harassing emails, please report the email to phishreport@flemingcollege.ca, and include the email as an attachment. You can also report the email using our PhishForward service and the button available in Outlook.
In the case of virus-infected emails, please provide the name of the virus as identified by your anti-virus software. Threatening or harassing emails should also be reported to your manager, supervisor or local HR representative.
What if my computer is acting strangely?
If your computer is acting strangely, contact IT support to help identify the issue.
More Information
For a much more in-depth look at privacy or information security incidents at Fleming College, you can: