Service Delivery

Modernizing our service delivery tools & approach enables staff to efficiently provide an exceptional student experience. Recent projects supporting this initiative & related outcomes include:

Project

Status

Qless Service Intake – Registrar’s Office Completed
Student Service Hub Proof-of-Concept (BO-5.1.1) In Progress
24/7 IT Service Desk – After-hours Expansion In Progress
IT Remote Support Tool In Progress
CRM Business Case (BO-6.3.1) In Progress
Expand iCent International Portal In Progress