Category Archives: IT News

Fleming F1rst

Fleming College has released “Fleming F1rst”, its new strategic plan, providing a clear vision for college renewal. The aim is to provide a compelling student experience for all learners with a focus on their chosen fields of excellence. The plan also highlights Fleming’s aim to achieve operational effectiveness, ensuring a sustainable future.

There are nine priority areas of impact that will serve as the plan’s focus, each with a tactical and measurable approach to achieving the goals in each area. The plan aligns with Fleming’s vision statement – to be a nimble and dynamic college, leading Ontario in applied health, skilled trades education, and applied research.

Read the full Fleming F1rst launch announcement

The Fleming ITS Department is particularly focused on Section 06 – Implement a Multiyear Technology and Digitization Transition Plan statements as outlined below. Stay tuned for more updates as we unveil more details on this specific transition plan and business goals.

 

Cybersecurity Awareness Month – Campaign Kick-off

When?

The month of October.

Why?

Cyber Security Awareness Month (or just Cyber Month) is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security. We at Fleming College are proud to be a Get Cyber Safe champion.

This year’s Cyber Month theme is Generation Cyber Safe: Because online security knows no age. Online security affects all Canadians. Every generation is part of Generation Cyber Safe and we’re celebrating how much stronger each generation can be when they come together to stay safe online.

How?

Stay tuned as the month ahead will include:

    • a weekly mailer and/or newsletter
    • events and activities
    • tools that can keep you safe online
    • simple steps to start and practice getting cyber safe
    • prizes for participation

Join us in promoting cyber security by participating in #CyberMonth2024:

✅ Take the Get Cyber Safe Checkup Quiz and be honest. Our goal is to improve your score by the end of the month. (Prize Alert – Email a screenshot of your completed quiz to cyber-month@flemingcollege.ca for a chance to win a $100 BestBuy Gift Card. This draw closes at 4:00 pm on Monday, September 30th.)

✅ Participate in our Scavenger Hunt! for your chance to win Prizes. Watch your inbox for clues!

✅ Watch the award-winning series ‘The Inside Man’. Quality entertainment that delivers security awareness principles in each episode so you can learn cybersecurity best practices.

✅ Register for the Discover Online Safety workshop – Wednesday, October 2nd @ 1:00 pm.

✅ Follow @GetCyberSafe on Twitter, LinkedIn, Facebook, Instagram and YouTube for the latest tips on cyber security to help you improve your cyber safety awareness!

Launch of the new TDX Service Portal

When?

Beginning on Tuesday, June 25, 2024.

What?

The ITS Department is excited to announce the launch of Fleming’s new Team Dynamix (TDX) Service Portal. Our goal is to improve IT service delivery by providing a modern, efficient, and user-friendly way to find information, request services and resolve issues.

The TDX Service Portal is available at the following web address: tdx.flemingcollege.ca (Bookmark it now for future use.)

The new portal will improve access to service and support resources by providing:

  • a Service Catalog of all IT services
  • a Knowledge Base of common questions, how-to instructions, troubleshooting guides and related resources
  • the ability to request specific services and support, allowing your request to be quickly directed to the appropriate IT team
  • a client portal to view and update the status of your IT tickets

How do I request IT Support?

As of June 25th, the ITS Department will no longer be accepting IT support requests via email to itsupport@flemingcollege.ca.

The TDX Service Portal will instead become the primary method by which users request IT services and support. The steps are:

  1. Visit the TDX Service Portal (tdx.flemingcollege.ca)
  2. Browse (or search) the Service Catalog to find the appropriate service/support item.
  3. Click the [ Create Ticket ] (or similar) action/request button. (Login required)
  4. Submit the form to generate a new ticket

You will receive an email confirmation that your ticket was created. Email notifications will also be sent for any ticket updates or correspondence with the IT staff member assigned to work on your request. You can reply to these TDX system generated emails when communicating about a specific ticket, you just can’t initiate a new ticket via email.

Access to in-person and phone-based IT support services remains unchanged. During business hours you can access these services by calling 1-(866)-353-6464 x4111 or visiting room C2.102 at Sutherland Campus or room FR-340 at Frost Campus.

Have more TDX Questions?

Check out the Team Dynamix (TDX) section of the Knowledge Base.