While our Card Access Systems and One Card are compatible, they are not the same system. Just because you are issued a One Card does not automatically mean that it will unlock doors for you. The following FAQs will explain how to get your One Card to unlock doors, where authorized:

What doors will my card open?
– Cards are programmed based on the access required for your role.

Will my card grant access to the building when it is locked?
– Students and Employees are not permitted inside the building outside of the established building hours so cards will not unlock exterior doors outside of building hours.
– Some specific employees (Security, Maintenance, IT Services) do have access outside normal building hours to respond to emergencies.

What do I do if my card won’t open all the doors I need to access?
– Ask your Manager/Dean/Chair to enter a Work Order to request a change to your access card authorizations. Work Order System Link: https://flemingcollege.ebasefm.com/auth/login

What do I do if my card doesn’t work at all?
– Check all the doors that your card should open to verify the extent of the issue.
– Email security@flemingcollege.ca and copy your manager so we can troubleshoot the problem.
– Once we determine the issue we will reply with a solution, which may include getting a new card

What should I do if I lose my card?
– Please report your lost card to the Information Booth or Campus Security at extension 8000 as soon as you realize it is missing and fill out the following form.
– The card can be cancelled to that it will not grant access. If you find it later it can be reinstated.