For plan specific details, please visit the applicable link below:
| Academic Employees Full-Time |
Academic Employees Partial Load |
Administrative Employees | Support Staff Employees Full-Time |
Retirees |
| Optional Critical Illness Insurance |
Sun Life Plan Member Services
Phone Services:
To contact Sun Life’s Customer Care Centre, call 1-800-361-6212.
my Sun Life Online:
Sun Life’s Plan Member website can be accessed at any time to:
- View plan information
- Print personalized pre-filled claim forms
- Access claim information
- Print travel and benefits cards*
- Update direct deposit and email notification
- Review current claims and history, print tax summaries
*Please note, Sun Life no longer issues physical benefits cards.
my Sun Life Mobile App
The my Sun Life app is user-friendly mobile application designed for plan members to manage their benefits and health information conveniently. Key features include:
- Claims submission
- Personalized information
- Health Tools
- Digital coverage cards
- Direct deposit management
- Secure access
To complete online registration:
For instructions on how to register for your online account, please click here.
Contract and Member Identification numbers must be provided for Sun Life to process an Access Identification Number. Details are available below:
| Group | Policy/Contract/Group Number | Member ID/Certificate/Plan Number* |
| Academic | 050832 | 3 + 0s + Employee ID |
| Administrative | 050832 | 3 + 0s + Employee ID |
| Support | 050834 | 3 + 0s + Employee ID |
| Retiree | 022182 | 3 + 0s + Employee ID |
* The Member ID/Certificate/Plan Number consists of 11 digits. The number of zeros required will be as many as needed to complete this 11-digit number.
Making Benefit Claims
Expenses not covered by a benefits card (full-time employees) can be processed using an Extended Health Claim Form. Dental claims should be submitted using a Dental Claim Form. Personalized claim forms and information on claims are available on the Sun Life website.
Coordinating Benefits with a Spouse
For families where both spouses have a benefits package, benefits may be claimed under both family plans to maximize the benefits.
Example: If one spouse’s plan covers 80% of a medical expense claim, the remaining 20% may be claimed under the other’s spouse’s plan.
Guidelines:
- Individuals must submit their personal expenses to their own plan first. A spouse would submit to their own plan before claiming the balance on the second plan.
- When submitting a claim to a second plan, include a copy of the first plan’s benefit statement along with copies of any receipts and a claim form for the second plan.
- Expenses for children must first be submitted to the plan of the parent with the earlier birth month and day in the calendar year.
Beneficiary Designation
To set up a beneficiary for your life insurance(s), please visit Sun Life’s E-designation Beneficiary Flyer or contact Total Rewards.
Council Communiques
- Pharmacy and Chronic Conditions Program – 2024-10-17
- Ontario Drug Benefit (ODB) Biologic Transition for Active Employees Aged 65 and Older
- Understanding My Coverage – Update to Emergency Travel Assistance Provider
- Transition to Express Scripts Canada – What you Need to Know
- Dental Coverage and the Cost of Services
For more information, please contact the Total Rewards.