For plan specific details, please visit the applicable link below:
Academic Full-Time Group Benefits
Academic Partial Load Group Benefits
Administrative Staff Group Benefits
Full-Time Support Staff Group Benefits
Retiree Group Benefits
Optional Critical Illness Insurance
Sun Life
The Sun Life Website can be accessed at any time to:
- view plan information
- print personalized claim forms
- access claim information
- print benefits card*
- request direct deposit of claim reimbursements
- print travel card for emergency out of country medical
*Please note, Sun Life no longer issues physical benefits cards. To access, please print one from www.mysunlife.ca or utilize the my Sun Life application on your phone.
Site access is obtained by contacting Sun Life directly at 1-800-361-6212. Contract and Member Identification numbers must be provided in order for Sun Life to process an Access Identification Number. Information on Contract and Member Identification numbers is available below.
Group | Policy/Contract Number | Member ID/Certificate Number* |
Administrative | 050833 | 3 + 0s + Employee ID |
Academic | 050832 | 3 + 0s + Employee ID |
Support | 050834 | 3 + 0s + Employee ID |
Retiree | 022182 | 3 + 0s + Employee ID |
* The number of “0s” required to form your Member ID/Certificate Number will be as many as are required to form an 11-digit number. Example: an employee whose Employee ID is 1234 Membership ID/Certificate Number would be 30000001234.
Making Benefit Claims
Expenses that have not been covered using a benefits card (full-time employees) can be processed using an Extended Health Claim Form.
Dental claims can be processed using a Dental Claim Form. Personalized claim forms and information on claims is available on the Sun Life website (see above).
Coordinating Benefits with a Spouse – For families where both spouses have a family benefits package, benefits may be claimed under both plans to maximize the benefit.
Example: if one spouse ‘s plan covers 80% of a medical expense claim, some or all of the remaining 20% may be claimed under the other spouse’s plan.
Guidelines:
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- Individuals must submit their personal expenses to their own plan first (a spouse would submit to their own plan, then claim the balance on the second plan).
- When submitting a claim to a second plan, include a copy of the first plan’s benefit statement along with copies of any receipts and a claim form for the second plan.
- Expenses for children must be first submitted to the plan of the parent with the earlier month and day of birth in the calendar year.
Benefit claims can be submitted on-line by setting up an account on the Sun Life website. Click here for details regarding Submitting Online Claims.
Beneficiary Designation:
To set up a beneficiary for your life insurance(s), please visit Sun Life’s E-designation Beneficiary Flyer or contact the HR Officer – Total Rewards.
Sun Life Contact Information
Phone: 1-800-361-6212
e-mail: askus@sunlife.com
web: http://www.sunlife.ca/
Council Communiques
- Administrative Staff – Group Benefits Update NEW – December 7, 2023
- Ontario Drug Benefit (ODB) Biologic Transition for Active Employees Aged 65 and Older NEW – December 7, 2023
- Support Staff – Group Benefits Update
- Understanding My Coverage – Update to Emergency Travel Assistance Provider
- Academic Staff – Group Benefits Update
- Transition to Express Scripts Canada – What you Need to Know
- Dental Coverage and the Cost of Services