For plan specific details, please visit the applicable link below:
| Academic Employees: |
| Full-time Academic Employees |
| Partial Load Academic Employees |
| Administrative Employees |
| Support Staff Employees |
| Retirees |
| Optional Critical Illness Insurance |
Sun Life Plan Member Services
Phone Services:
Call Sun Life’s Customer Care Centre at 1-800-361-6212 for assistance.
my Sun Life Online Portal:
Manage your benefits anytime, anywhere. Through the Plan Member website, you can:
- View plan details and coverage
- Print personalized, pre-filled claim forms
- Submit and track claims online
- Access benefits and travel cards
- Update direct deposit, email notification preferences, and beneficiary details
- Review past and current claims and print tax summaries.
Note: Sun Life no longer issus physical benefits cards for active employees.
my Sun Life Online:
Sun Life’s Plan Member website can be accessed at any time to:
- View plan information
- Print personalized pre-filled claim forms
- Access claim information
- Print travel and benefits cards*
- Update direct deposit and email notification preferences
- Review current claims and history, print tax summaries
- Update beneficiary information
Note: Sun Life no longer issues physical benefits cards.
my Sun Life Mobile App:
The my Sun Life app is a user-
my Sun Life Mobile App
The mobile app lets you manage your benefits on the go:
- Submit claims and track their status
- Access personalized plan information
- Use digital coverage cards
- Update direct deposit and notifications securely
- Use health and wellness tools
Register online:
For instructions on how to register for your online account, please click here.
Contract and Member Identification numbers must be provided for Sun Life to process an Access Identification Number. Details are available below:
| Employee Group | Policy/Contract Number | Member ID/Certificate Number* |
| Academic | 050832 | 3 + zeros + Employee ID |
| Administrative | 050833 | 3 + zeros + Employee ID |
| Support Staff | 050834 | 3 + zeros + Employee ID |
| Retirees | 022182 | 3 + zeros + Employee ID |
*Member ID/Certificate Number is 11 digits. Add zeros as needed to reach 11 digits.
Making Benefit Claims
Claims Submission:
Need to submit a claim?:
- Expenses not processed by direct billing can be submitted using an Extended Health Claim Form.
- Dental claims should be submitted using a Dental Claim Form.
- Personalized claim forms and information on claims are available on the Sun Life plan member website.
Coordination of Benefits:
If both you and your spouse have benefits plans, you can get the most out of your coverage:
- Submit your own expense to your plan first.
- if there is a remaning balance, submit it to your spouse’s plan, along with a copy of your plan’s statement.
- For children, submit claims to the parent with the earlier birthday in the year first.
Beneficiary Designation
Set up or update your life insurance benificary easily:
- Visit Sun Life’s E-designation Beneficiary Flyer for step-by-step instructions.
- Or contact Total Rewards for assistance.
Council Communiques
- Pharmacy and Chronic Conditions Program
- Ontario Drug Benefit (ODB) Biologic Transition for Active Employees Aged 65 and Older
- Understanding My Coverage – Update to Emergency Travel Assistance Provider
- Transition to Express Scripts Canada – What you Need to Know
- Dental Coverage and the Cost of Services
For more information, please contact the Total Rewards.